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MEMH Transportation Policy

Medical Appointments

The normal hours of operation for medical appointment transports are 7:00 am to 3:30 pm. In order to avoid incurring additional costs, such as overtime, only the transporters or the Unit Manager will schedule appointments.

All medical appointments via MEMH transport will be limited to providers in York County, Hershey Medical Center, or Lancaster Seating Clinic. Appointments desired outside of these areas will be at the responsibility of the resident or responsible party to arrange transportation (not MEMH transportation) and to assume the financial responsibility of such transportation.

Podiatry and Optometry services are provided here at MEMH and are available to all residents. If resident/responsible party chooses to receive these services by a provider other than those available in house, resident or responsible party assumes responsibility to arrange transportation (not MEMH transportation) and assumes the financial responsibility of such transportation. Residents are transported by MEMH to Wellspan Dental Center for dental services. If other dental providers are preferred, resident or responsibility party assumes responsibility for transportation or acquired costs.

The above policy does not include medical emergencies. In the case of medical emergencies, nursing staff responsible for resident will arrange for ambulance or advanced life support. MEMH transportation in not equipped to handle emergency transports. If a family member wishes to attend a medical appointment and uses MEMH transportation, family members will be picked up and dropped off only at the Home.

Non-Medical Appointments

All non-medical appointments must be scheduled with the Director of Rehab at least two (2) weeks in advance. Appointments will be scheduled at the availability of the transportation staff. No transportation will be provided on holidays. Please schedule non-medical appointments Monday – Friday between the hours of 7:00 am and 3:30 pm. Evening and weekend appointments are limited only with prior approval by the Director of Rehab. If residents are being transported home or to a family function, please be ready to receive your resident promptly and have them ready to be picked up at the scheduled time. Transporters are not responsible for taking a resident into an inaccessible area.

A set fee plus the current IRS established mileage reimbursement will be charged for all trips of 40 miles or less. The combined fees will be paid prior to the trip and must be paid at the Business Office during regular business hours Monday – Friday. Mail in payment may be
made as long as it is received prior to the scheduled trip. Transporters are not permitted to collect the fee and mileage payment
. Mileage will be calculated from MEMH to the address the resident is to be taken.


0 – 10 miles$10.00
11 – 20 miles$25.00
21 – 30 miles$40.00
31 – 40 miles$50.00

*Greater than 40 miles will be subject to mileage plus $30.00 per hour.

For any trips of 40 miles and under, if a staff member is required to stay and assist the resident throughout the visit, there will be an additional fee of $25.00.

For alternate transportation options the following may offer assistance to meet your needs:

Access Van Rentals

Rabbit Transit (Resident must be accompanied by an able bodied escort)

Please Note: A resident must be registered as a rider in the Rabbit Transit system before transportation is provided. Escort travels free of charge.

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